Current mood – Very annoyed

I have a bad customer service “aura” (for lack of a better word). I have known this for a while now but it still amazes me how often my orders gets screwed up. I have considered that maybe I’m not speaking clearly or loud enough but I can place an order online & it will still get screwed up. I can’t figure out what it is about me. The only thing all of these messed up, lost, & just plain wrong orders have in common is me. But I don’t know why.
Todays issue- I bought some products online a while back at Nordstrom.com. Promptly received an order confirmation stating they would arrive in 5-8 business days. Sounds good to me. But no, it’s not good. My order is lost because Nordstrom is having it drop shipped from the manufacturer. They can’t give me a tracking number, they don’t know when it’s going to arrive, they don’t even know where it is! AND they won’t cancel the order & refund my money. Please note, it is the week before Christmas. DAMMIT!